Store Policy

Returns, exchanges & refunds

We do not offer change-of-mind returns, exchanges or refunds, including for a size or colour chosen incorrectly.

Please report a faulty, damaged, incomplete or incorrect delivery within 72 hours of delivery. For other issues, contact us as soon as you notice them.

Every order is checked before dispatch. If there is an issue, include your order number, a brief description and clear photographs or videos showing it, with photographs of the packaging where relevant. Keep the piece and packaging available for review and contact us before returning anything.

We will review your request and confirm the next steps. For a confirmed fault or fulfilment error attributable to sleeps., we will arrange the appropriate repair, replacement or refund, including necessary return delivery, without charge as required by applicable law. Damage caused after delivery by misuse or incorrect care is assessed separately.

How refunds are processed

Where a refund is due, we will confirm the amount and initiate it through the original payment method. We will not replace a refund that you are legally entitled to with compulsory store credit.

Once initiated, refunds typically take 5–8 business days to appear, depending on your bank or payment method.

Tabby and Tamara orders are refunded through the corresponding provider, which adjusts your payment plan and returns any amount due. Please check your provider account for the updated payment schedule.

Order cancellations & changes

You may request cancellation within 48 hours of placing your order. Contact us with your order number. An eligible cancellation will be refunded through the original payment method; we will confirm it in writing. After 48 hours, we do not accept change-of-mind cancellations. This does not affect cancellation or refund rights required by applicable law.

For changes to your piece, size, colour or delivery details, contact us within the same 48-hour period. We will confirm whether the change can be made.

Choosing your piece

Please review the description, photographs, colour and size guide before ordering. Each collection follows its own size chart. If you are unsure about your fit, contact us before placing your order.

Colours may appear slightly different depending on lighting and your screen settings.

Care

Hand wash at a maximum of 40°C, or dry clean. Do not bleach or tumble dry. Dry in the shade and iron on low heat.

Shipping & delivery

Available delivery options and charges are displayed at checkout before payment. Our current Standard shipping options are:

United Arab Emirates: AED 35; 5–8 business days.
Bahrain, Kuwait, Oman, Qatar and Saudi Arabia: AED 135; 7–14 business days.

If a delay occurs on our side, including due to high order volume or requested adjustments, we will inform you.

Please ensure your name, telephone number and delivery address are correct before ordering. If you notice an error, contact us as soon as possible.

Delivery details may no longer be changed once your order has been prepared, dispatched or handed to the delivery provider.

Customer pickup is not available.

Delayed, missing or unsuccessful delivery

If delivery is late, your parcel is missing, or an attempted delivery was unsuccessful, contact us with your order number so we can investigate with the carrier and explain the next steps. If an address needs correcting or delivery needs rearranging, we will confirm what is possible and any applicable charge before agreeing it with you.

Payment & offers

Prices are displayed in AED and include applicable VAT. Delivery charges, available payment methods and the final order total are shown at checkout.

Tabby and Tamara available at checkout.

Discount codes apply to full-price items only and cannot be combined with other discounts. Please review each offer’s terms and apply your code before completing payment.

Order information & availability

Once your order is successfully placed, you will receive confirmation using the contact details provided at checkout. Check your order and delivery details and keep the confirmation until your order arrives. If you do not receive it or notice an error, contact us as soon as possible.

If we cannot fulfil an item, we will contact you and arrange the refund due rather than substitute a different piece without your agreement.

Any special production or delivery terms will be stated for the relevant piece or confirmed before you agree to them. The product description and order-specific information apply to your purchase.

Updates & changes

sleeps. reserves the right to update, add, change or remove website content, products, offers and policies at any time, subject to applicable law. Existing orders remain subject to the terms agreed at the time of purchase.